It aims to present our accessibility policy and define the general accessibility level observed on the website, in accordance with the applicable protocols and regulations.
What is digital accessibility?
Digital accessibility is a set of standards and best practices covering functional, graphic, technical and editorial aspects.
Digital media (websites, mobile applications, PDF files, etc.) must adhere to particular standards and best practices in order to be accessible by people with disabilities.
For example, an accessible website allows users to:
Customize its display via the operating system and/or browser (enlarge or shrink characters, change typography, modify colors, turn off animations, etc.).
Browse using assistive technologies such as text-to-speech or Braille.
Navigate without having to use a mouse, just a keyboard, switches or a touchscreen.
Watch videos and audio content with subtitles and/or transcriptions.
And more.
Digital accessibility commitments
Luxinnovation is committed to making its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies, transposing Directive (EU) 2016/2102 of the European Parliament and of the Council.
In order to meet the requirements set by European standard EN 301 549 and the Luxembourg Web Accessibility Assessment Framework (RAWeb), which applies to all Luxembourg public bodies covered by the law, accessibility is taken into account by all Luxinnovation teams (functional and graphic design, development, contribution, etc.) from the moment content is created and throughout the development and maintenance of our website https://www.startupluxembourg.lu/.
The RAWeb technical method provides an operational framework for verifying compliance with accessibility requirements, in the form of a grid of criteria (136 in total) and tests. Each criterion is assessed as either compliant, partially compliant or non-compliant. Together, these criteria make it possible to determine whether a website is compliant, partially compliant or non-compliant with legal requirements.
Accessibility statement and level of compliance
This statement was prepared following an audit conducted by two independent external companies: Ideance, aligned with RAWeb, and Recite-me aligned with WCAG (Web Accessibility Guidelines) and the European Accessibility Act. All pages on our website have been checked, with the exception of the cookie manager. As a result, the Luxinnovation website is partially compliant with RAWeb and standard EN 301 549 (the rating is displayed at the bottom of our websites). Partial compliance means that certain elements do not meet the requirements.
Recite-me enables us to automatically and continuously evaluate the pages of our website and generates a prioritized improvement report that allows us to guarantee consistent standards in terms of the inclusivity of our digital tools.
These audits show that the Luxinnovation website is partially compliant with RAWeb and standard EN 301 549. Partial compliance means that certain elements do not meet the requirements.
Although we strive to maintain a high level of accessibility on our website, we are aware of certain limitations.
The content listed below does not comply with the law of 28 May 2019 and will be subject to corrective changes in Q1-Q2 2026:
| 4.1.2 A | Each interactive element i.e. headings, labels should have an accessible name. |
| 2.1.1 A | You should be able to navigate using a keyboard only. |
| 1.3.1 A | Visual information should also be represented in code form by using form labels or aria-described by i.e for hint text on an input field. |
| 2.4.1 A | Skip links should be provided at the top left to allow users to navigate to main content. |
| 1.1.1 A | Images should have alt text, if the image is decorative it should be marked up accordingly. |
| 1.3.3 A | Content / components should not be referred to via colour, size, position shape only. |
| 1.4.3 AA | For large text contrast should be 3:1 over 24 px or bold and size 19px. Else it should be 4.5 to 1 ratio. Use a manual contrast checker here. |
| 1.4.10 AA | The page content can be increased without increasing the line length, vertical scrolling can happen 320 px and horizontal scrolling to 256 px at 400% zoom. |
The content listed below is not covered by the law of 28 May 2019:
- pages considered to have been archived before 26 June 2025, the date on which digital accessibility became a legal requirement for the publication of content and the provision of services.
- documents, diagrams, videos and maps also published before 26 June 2025.
Our goal is to continuously improve our accessibility, not so much to meet an obligation, but to ensure equal opportunities for all our internet users.
Control process
The content of the AI Factory website is audited for existing content and designed for new content based on Recite-me's ‘Basseline Accessibility Checklist’, which lists critical issues frequently encountered on websites, such as:
- Structure and navigation,
- Multimedia,
- Forms and interactions,
- Consistency and coherence,
- Screen reader compatibility.
This checklist complements the audit and allows for quick correction of the most frequent errors in both old and new publications.
An accessibility score expressed as a percentage is generated on the basis of this checklist. This score is published at the bottom of the page and changes as corrections are made, and new versions of the website are released. It demonstrates to users the AI Factory's commitment to the inclusivity of its website and its concern to remain constantly in line with the specific needs of its users.
Feedback and contact details
If you are unable to access any content or service on this site, you may contact us via one of the methods below, describing your issue:
Write us at the following email address : web@luxinnovation.lu
Call us on +352 43 62 63 1
Write to us by post at the following address : 5 Av. des Hauts-Fourneaux, 4362 Esch-Belval Esch-sur-Alzette, Luxembourg
If you send us your comments, please consult our General Privacy Notice (applicable to all Users and Visitors to the platform) to find out how we process your data. We undertake to acknowledge receipt of your request and, if a response is expected, to reply to you by email within a maximum of one month (or 30 calendar days) at the latest.
To remedy the problem in a sustainable and reasonable manner, online correction of the accessibility defect will be prioritised.
If this cannot be done, the requested information will be sent to you in an accessible format according to your wishes:
- In writing in a document or email, OR
- Verbally during an interview or over the telephone
Procedure for ensuring compliance with the provisions
If you are not satisfied with how we respond to accessibility issues you have reported on our website, you also have the option of informing the Information and Press Service which is the body responsible for monitoring accessibility, via its Accessibility Complaint online form, or The Ombudsman for the Grand Duchy of Luxembourg.
This declaration is based on the template provided by Implementing Decision (EU) 2018/1523.
Last update : 09th April 2026
Next scheduled update, at the latest: 24th November 2026